Poplar Grove Practice

Poplar Grove Practice 2016-03-02 Person 2 5 0

I am unable to get an appointment to see my GP - One has to wonder why one even has a named GP if you cant get appointments with them.

Poplar Grove Practice 2016-03-01 Person 1 5 0

Its extremely difficult to make an appointment. When you get one doctor doesnt hear what you say, just doesnt listen. My little baby had a diarrhoea for 2 months, we get no tests. Nothing. I felt ignored. I found more informations in google than there. So I helped my baby, not a doctor.

Poplar Grove Practice 2016-02-26 Person 3 5 0

Dear Patients Thank you that you take time to review our practice and give us feedback about the things we are doing well and the areas we need to improve. I am sorry if you have felt disappointed in the service we provide. We have taken this on board and over the next 6 months i will be looking at appointments and access, particularly, and how we can improve the care for all involved. I would like to get your feedback and input on this. If you have posted anonymously but are willing to help move things forward so we can understand things through 'your eyes', please can you email me through the practice email for my attention.(link below) https://poplar-grove.co.uk/ContactUs.aspx?tabid=59&subtabid=106 Many thanks Dr Joanna Dent

Poplar Grove Practice 2016-02-25 Person 2 5 0

Rude staff on reception, having to give information about yourself and your ailment in a very public setting. Stressful to get an appointment and depressing waiting area feels impersonal. Generally an unpleasant experience to get and wait for an appointment. One suggestion, with so many people told to 'take a seat and wait until the clock strikes 8am' before trying for an appointment, a numbering system on arrival would prevent much unpleasantness as those sitting waiting and those arriving off the street all scramble for a place in the 8am queue!

Poplar Grove Practice 2016-02-19 Person 3 5 0

The new appointments system is meaning I have been unable to see my GP for over 6 weeks, if I see any other GP they just refer me back to my GP and then I am unable to get an appointment and because it's not urgent (yet) I can't get a same day appointment.